ASC offers the software solution SCREENscan, a system for "smart" recording based on desktop events. SCREENscan initiates recording automatically when an agent presses any previously defined function, or when a particular error message, screen pop or application appears on the desktop. It offers cost savings because it may be installed through a user-friendly configuration wizard without knowledge of CTI integration or other data interfaces. Thus, no professional setup fees are required. The user simply moves the mouse to define what events or applications should trigger recording.
